Your Kid’s Urgent Care is a pediatric urgent care that offers a multitude of services for children, infants, and adolescents up to age 21. The mission of the company is to enhance the lives of children, their families, and the community by providing superior and compassionate care to patients. We do this through a team-based approach to care, so the ideal candidate must be able to thrive in a team-based environment where everyone works for the good of patients and other staff.

Your Kid's Urgent Care is committed to providing patients with the highest quality of pediatric urgent care. We uphold high standards when it comes to training and staying abreast the latest trends as well as using best practices in order to provide high quality care every time.

Your Kid's Urgent Care is open 7 days a week. Currently, the Vestavia location is open Monday - Friday 1:00 pm - 7:00 pm; and Saturday and Sunday 10:00 am - 5:00 pm.

This position is a great opportunity for someone who is passionate about improving the lives of children.

JOB SUMMARY

Franchise Development Specialist supports the Partners with franchise responsibilities from the discovery phase to the opening of new clinics. This position also assists with the opening of new corporate locations. The Franchise Development Specialist supports the President at the Vestavia Clinic and occasionally works at the Vestavia Clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The primary duties and responsibilities of this position include the following. Other duties may be assigned.

  • Takes inbound communications from prospective franchisees qualifying them via approved strategies ensuring the proper analysis and recommendation.
  • Plans and coordinates Discovery Days with prospective franchisees and internal stakeholders including post-Discovery Day analysis and follow-up.
  • Collects and maintains critical and confidential franchisee information including but not limited to, financials, corporate entity filing documents, insurance certificates, and lease agreements.
  • Provides excellent customer support to franchisees.
  • Sets up, organizes, and maintains project files throughout the development process.
  • Tracks and maintains the progress of each franchisee as they move through the onboarding process. Continually improves franchisee onboarding process, resources, etc.
  • Coordinates training activities with the appropriate individuals and ensures that all training materials and resources have been provided the appropriate parties
  • Coordinates resources and support from outside Consultants for franchisees.
  • Tracks and facilitates the progression of the issuance and execution processes of various agreements, including follow-up for missing documents, payments, approvals, releases from escrow, etc.
  • Maintains reporting and records regarding franchisee’s compliance with our minimum insurance requirements.
  • Provides excellent internal and external communications.
  • Displays dignity and respect to everyone – co-workers, patients, vendors and visitors. This includes respectful interactions with others; refraining from abusive language or other disrespectful behaviors; and a commitment to work in a collaborative environment.
  • Provides excellent customer service to patients and employees.
  • Delivers compassionate care to patients and their families.

EDUCATION AND/OR EXPERIENCE

BS/BA degree in Healthcare Administration, Health Services Administration, or similar from a four-year accredited university or college; plus, two years of related experience required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to multi-task, independently prioritize tasks and projects.
  • Ability to follow multi-processes, checklists, and work with a high degree of accuracy and speed.
  • Capable of comprehending contract terms and language.
  • Excellent project management and organizational skills with proven problem-solving abilities.
  • Analytical thinking skills and the ability to exercise sound judgment when making decisions
  • Must be customer-service oriented.
  • Ability to quickly learn all facets of franchise and clinic management.
  • Excellent interpersonal skills as well as written and verbal communication skills.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Excellent Microsoft Word, Excel and PowerPoint skills. Competency with computer-based healthcare administration systems and SharePoint is a plus.

COMPANY POSITION STATEMENT

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or work conditions associated with this position. While this is intended to be an accurate reflection of the current job, Your Kid’s Urgent Care reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, change in workload or technology developments).